First: Verizon is better than Time Warner Cable. Period. They're both evil though.

Verizon has, so far:

1. Missed an installation appointment on Sunday without notifying me, wasting an entire weekend day with an excessive 8am-5pm arrival window.
2. Told me that if my appointment was still open the next day it would be automatically rescheduled for the next day. (hint: that was a lie)
3. When I called them to reschedule a new appointment, the earliest appointment they would give me was Sunday. (As in a week from the original installation date.)

I work from home and if I didn't have tethering using my iPhone I would be shit out of luck today.